Return and Cancellation Policy

Return and Cancellation Policy

Effective Date: January 2025

We want you to be satisfied with our services, but we understand that sometimes cancellations may be necessary. Below is our policy for returns, cancellations, and refunds.

1. Cancellation by You
   • You can cancel or reschedule your appointment free of charge up to 24 hours before the scheduled time.
   • Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee.
2. Cancellation by Us
   • In the event that we need to cancel your appointment due to unforeseen circumstances, we will notify you in advance and offer you a rescheduled appointment at no extra charge.
3. Refunds
   • Refunds will be processed in cases where we are unable to fulfill the service, or if the service was significantly delayed. Please contact us at info@atyourhome.live for refund inquiries.
4. Quality of Service
   • If you experience any issues with the quality of service, please contact us immediately. We will work to resolve the issue promptly and, if necessary, provide an alternative solution.
5. How to Cancel or Request a Refund
   • To cancel an appointment or request a refund, please email us at info@atyourhome.live with your booking details.

For further assistance or questions, please contact us at info@atyourhome.live.